Refund policy
Returns & Refunds
Last updated: 27 July 2026
Return window
You may return eligible items within 30 days of delivery of the last item in your order. If the window ends on a weekend or public holiday, it extends to the next business day.
Condition
Items must be unworn, unwashed, undamaged and in original condition, with tags and packaging where possible. Swimwear must be tried on over underwear and the hygiene liner must be intact. We may refuse a return if the item has been worn, washed, stained or damaged, or is not in resalable condition.
Final sale
"The Vintage Lily — Little Flaws" items are final sale and cannot be returned or cancelled. These are discounted seconds sold at half price with the flaw described on the product page. Please read the description carefully before buying.
How to start a return
Email rubyandrivershop@gmail.com with your order number and the items concerned, or use your account order page. Please contact us before sending anything back so the return can be registered and we can confirm the return address.
Return shipping
Return shipping is arranged and paid for by the customer, except where we sent the wrong item or the item is faulty — in that case we cover it.
Returns are received at our US facility in Tulsa, Oklahoma. We will give you the full return address when you contact us. We recommend a tracked service; we are not responsible for returns lost in transit.
Refunds
Once your return arrives and is inspected, we issue the refund within 14 days to the original payment method. We will email you when it is processed. Depending on your bank or card issuer it may take a few additional business days to appear.
Original shipping charges are refunded when the entire order is returned. If you chose a more expensive delivery method than our standard option, we refund the standard rate.
Cancellations
You can cancel an item at any time before it has been fulfilled, from your order page or by emailing us. Once an item has shipped, use the returns process above.
Faulty or incorrect items
If an item arrives faulty, damaged or is not what you ordered, contact us promptly at rubyandrivershop@gmail.com with your order number and photographs. If confirmed, we will replace it, refund it, or agree another remedy with you, and we cover return shipping.
Contact
Ruby and River — Eddy Ekofo, entrepreneur individuel
Email: rubyandrivershop@gmail.com · Phone: +33 7 59 96 63 88