Terms of sale
Terms of Sale
Last updated: 27 July 2026
These terms of sale apply to orders placed by consumers on https://rubyandriver.com.
1. Seller
Ruby and River is operated by Eddy Ekofo, entrepreneur individuel, trading as Ruby and River.
Business address: Available on request — please contact rubyandrivershop@gmail.com.
SIREN / RCS: 106 843 857 R.C.S. Mont-de-Marsan
SIRET: 106 843 857 00017
Email: rubyandrivershop@gmail.com · Phone: +33 7 59 96 63 88
VAT: VAT not applicable — Article 293 B of the French General Tax Code.
2. Products
Ruby and River sells clothing and apparel online. The essential characteristics of each product — sizes, price, photographs, description and availability — are shown on its product page. Photographs are illustrative; we make every effort to represent products faithfully.
3. Prices
Prices are displayed in US dollars at checkout. Applicable US state and local sales tax is added at checkout. Shipping costs are shown before you confirm your order.
4. Orders
You select your products, review your cart, enter your delivery and billing details, choose a delivery method and pay. The order is final once payment is confirmed, and we send you a confirmation email.
We may refuse or cancel an order in cases of suspected fraud, manifest error, unavailability, or a prior dispute.
5. Payment
Payment is due at the time of order, using the methods offered at Shopify checkout. Payments are processed by Shopify's integrated payment providers. Ruby and River does not store full card details.
6. Delivery
Products are delivered to the address you provide. You are responsible for its accuracy. Zones, indicative times and shipping costs are set out in our Shipping policy.
If no delivery date is stated, delivery takes place no later than 30 days after the order, except in cases of force majeure or where we notify you otherwise.
7. Returns and right of withdrawal
We offer a 30-day return window from delivery of the last item in your order. This is more generous than, and satisfies, the 14-day statutory right of withdrawal available to consumers under the French Consumer Code.
To exercise it, contact rubyandrivershop@gmail.com or use your account order page. Products must be returned unworn, unwashed, undamaged and in original condition, with tags and packaging where possible.
Return shipping is paid by the customer, except where we sent the wrong item or the item is faulty.
Exception — final sale: "The Vintage Lily — Little Flaws" items are sold as clearly described discounted seconds and are final sale.
8. Refunds
Where a return is accepted, we refund within 14 days of receiving the returned product or proof of its return shipment, to the original payment method unless otherwise agreed.
9. Faulty or incorrect products
If you receive a faulty, damaged or incorrect product, contact rubyandrivershop@gmail.com with your order number and, if possible, photographs. Where confirmed, we will replace it, refund it, or agree another remedy with you, and we cover return shipping.
10. Legal guarantees
Products benefit from the applicable legal guarantees, including the legal guarantee of conformity and the guarantee against hidden defects, under the French Consumer Code and Civil Code.
11. Personal data
Personal data collected when you order is processed in accordance with our Privacy Policy.
12. Complaints and mediation
For any complaint, please contact us first at rubyandrivershop@gmail.com.
If no amicable solution is reached, you may use a consumer mediator free of charge. A consumer mediator is being appointed and will be named here. In the meantime, please contact us directly and we will work with you to resolve any complaint.
13. Governing law
These terms are governed by French law. Mandatory consumer protections remain applicable.